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NHS New Out of Hours Arrangement from 1.10.2018

This new integrated out-of-hours service, starting at 11 AM on 1 October 2018, will be managed by the LAS (London Ambulance Service). ALL PATIENTS REQUIRING ACCESS TO THE OUT OF HOURS SERVICES WILL NEED TO RING 111. The old number, 020 8185 0545 is no longer in use. In effect, 111 will be the single point of telephone entry into urgent care services in the out of hours period (when the surgery is closed).

Kingsmead Healthcare runs a Duty Doctor Appointment System. Our GPs take turns in being the duty clinician, dealing with urgent matters and problems you feel cannot wait until a Routine Appointment. We don't like keeping patients sitting in the waiting room, and so ask that in the first instance you phone with any urgent problem.The duty Doctor make a prompt initial phone contact to discuss the nature of your medical problem.

If you believe you have an urgent problem, please telephone the surgery. Please tell the receptionist a little about your problem in order that we can prioritise any serious illness.  Please make sure you are easily contactable in return. The duty doctor will endeavour to ring you back within two hours. If the matter is deemed urgent, you call may be passed on directly to the duty doctor.

Depending on the nature of your problem, the duty clinician may offer telephone consultation, or a face-to-face consultation with a GP, Practice Nurse or the Health Care Assistant at the Practice. If you and the doctor agree that you have a serious health problem that prevents you coming to the surgery, they may offer a home visit. They may also suggest more appropriate health care provider, such as the Minor Injury Unit, A&E in emergency cases, a dentist or an optician.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website