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Noticeboard

NHS New Out of Hours Arrangement from 1.10.2018

This new integrated out-of-hours service, starting at 11 AM on 1 October 2018, will be managed by the LAS (London Ambulance Service). ALL PATIENTS REQUIRING ACCESS TO THE OUT OF HOURS SERVICES WILL NEED TO RING 111. The old number, 020 8185 0545 is no longer in use. In effect, 111 will be the single point of telephone entry into urgent care services in the out of hours period (when the surgery is closed).

Practice Management

Mr Deepak SINHA (m)

PMS Manager

Mrs Sally STEVENS (f)

PMS Deputy Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Mrs Carol Welch (f)

RECEPTION ADMINISTRATOR

Mrs Sharon Hogan (f)

HEALTH CARE ASSISTANT/RECEPTIONIST

Miss Susan Kondell (f)

RECEPTION ADMINISTRATOR

Mrs Lien Duong (f)

RECEPTION ADMINISTRATOR

Miss Maria Gordon (f)

RECEPTION ADMINISTRATOR

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Mrs Myrtle Raymond (f)

MEDICAL SECRETARY

 
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