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Novel Coronavirus (COVID-19) Alert

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The NHS strategy  is to identify cases of COVID-19, isolate them and then contain the virus. Devised to protect, you, the patients and the general public, have a critical role of play. 

DO NOT GO TO YOUR GP SURGERY, COMMUNITY PHARMACY OR HOSPITAL. Call 111, stay indoors and avoid close contact with other people.

General Information on the Novel Coronavirus

Wuhan Novel Coronavirus - Information for the Public

If you suspect symptoms of COVID-19, you should contact NHS 111 immediately. The criteria for suspecting a COVID-19 infection are:

* have travelled to Wuhan or Hubei Province in China in the last 14 days (even if they do not have symptoms)

* to other parts of China, including Macau and Hong Kong in the last 14 days and have a cough, high temperature or shortness of breath (even if it mild)

* To Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if mild)

* in close contact with someone with confirmed coronavirus.

If someone calls the NHS 111 they are assessed against a clinical pathway. If they are identified as a possible COVID-19 case, NHS 111 will not refer them to a GP or a pharmacist. For those assessed and found not to be a potential COVID-19 case, NHS 111 will handle their call as normal, which would include referring them to a GP, pharmacist or a dental Practice, based on patient need.

Coronavirus infection usually occurs through close contact with an infected person via cough, sneeze, hand contact or by touching contaminated surfaces if they do not wash their hands.

* always carry tissues with you and use them to catch your cough or sneeze Bin the tissue and wash your hands or use sanitiser gel.

* Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

* Avoid touching your eyes, nose and mouth with unwashed hands.

* Avoid close contact with people who are unwell.

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Please be advised that the `Minor Ailments Scheme' under which patients could receive acute treatment for a defined set of minor illnesses from a pharmacy where they were registered for the scheme WILL CEASE SERVICE FROM 1.4.2020. If you would like to know more, please read the leaflet below.

Over the Counter Leaflet : Easy to Read version

Over the Counter Leaflet : Normal size

Basic Information on Health Conditions


NHS New Out of Hours Arrangement from 1.10.2018

This new integrated out-of-hours service, starting at 11 AM on 1 October 2018, will be managed by the LAS (London Ambulance Service). ALL PATIENTS REQUIRING ACCESS TO THE OUT OF HOURS SERVICES WILL NEED TO RING 111. The old number, 020 8185 0545 is no longer in use. In effect, 111 will be the single point of telephone entry into urgent care services in the out of hours period (when the surgery is closed).

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