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Noticeboard

Novel Coronavirus (COVID-19) Alert

THE SURGERY IS CLOSED TO PATIENTS FOR REGULAR HEALTH CARE ON ACCOUNT OF THE CORONAVIRUS EPIDEMIC. YOU MUST NOT ENTER THE PREMISES UNLESS YOU HAVE BEEN INVITED TO DO SO. Please click on this link for further details.

Stay at home: guidance for households with possible coronavirus (COVID-19) infection

List of Medical Conditions on the High Risk to Coronavirus List

Further Guidance on Shielding the High Risk

The Govt. and the NHS  have put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. The current advice is for all those suspecting a COVID-19 infection to self-isolate and contact NHS 111 online in the first instance. 

ADVICE ON SELF-ISOLATION

How to protect Yourself

Are you eligible for an isolation note? Please click this link and find out more.

DO NOT GO TO YOUR GP SURGERY, COMMUNITY PHARMACY OR HOSPITAL. Go to NHS 111 online if possible as it is experiencing a very high volume of calls. Otherwise, call 111, stay indoors and avoid close contact with other people. NHS 111 online can be accessed from NHS 111 Online.

General Information on the Novel Coronavirus

Wuhan Novel Coronavirus - Information for the Public

List of Countries Affected by category

World Health Organisation: Guidance for the Public & Health Workers

If someone calls the NHS 111 they are assessed against a clinical pathway. If they are identified as a possible COVID-19 case, NHS 111 will not refer them to a GP or a pharmacist. For those assessed and found not to be a potential COVID-19 case, NHS 111 will handle their call as normal, which would include referring them to a GP, pharmacist or a dental Practice, based on patient need.

Coronavirus infection usually occurs through close contact with an infected person via cough, sneeze, hand contact or by touching contaminated surfaces if they do not wash their hands.

NHS Recommended hand washing technique

* always carry tissues with you and use them to catch your cough or sneeze Bin the tissue and wash your hands or use sanitiser gel.

* Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

* Avoid touching your eyes, nose and mouth with unwashed hands.

* Avoid close contact with people who are unwell.

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Please be advised that the `Minor Ailments Scheme' under which patients could receive acute treatment for a defined set of minor illnesses from a pharmacy where they were registered for the scheme WILL CEASE SERVICE FROM 1.4.2020. If you would like to know more, please read the leaflet below.

Over the Counter Leaflet : Easy to Read version

Over the Counter Leaflet : Normal size

Basic Information on Health Conditions


NHS New Out of Hours Arrangement from 1.10.2018

This new integrated out-of-hours service, starting at 11 AM on 1 October 2018, will be managed by the LAS (London Ambulance Service). ALL PATIENTS REQUIRING ACCESS TO THE OUT OF HOURS SERVICES WILL NEED TO RING 111. The old number, 020 8185 0545 is no longer in use. In effect, 111 will be the single point of telephone entry into urgent care services in the out of hours period (when the surgery is closed).

Rights & Responsibilities

Help Us To Help You

Equal Opportunity Policy For Patients

It is the aim of Kingsmead Healthcare to ensure that no patient receives less favourable treatment on the grounds of sex, race, colour, nationality or ethnic or national origins or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable.

It is the aim of the practice that patients are not discriminated against, either at the time of registration or any time thereafter, on the grounds of any having one or more ailments, either acute or chronic. To this end there is an Equal Opportunity Policy and the Practice will aim at all times to carry out its organisational duties to patients in accordance with this policy.

We are committed to giving you the best service possible. This will be achieved by patients and practice working together.

You will be treated as an individual in the care and attention you receive and with courtesy and respect.

We ask that you extend the same respect and courtesy to all doctors and staff.

Following consultation, you will receive the most appropriate care by the most suitably qualified persons. No care or treatment will be given without your consent. Urgent referrals are made the same day and routine ones within five working days.

Please follow the medical advice offered and take any medication as advised. If in doubt, please ask.

You have the right to see your health records, subject to legal rules and regulations. The Health Authority has the right to ask for your health records at any time.

If you are aware of any incorrect information in your medical records, please inform us in writing. This will then be appended to your records.

The team of people involved in your care is very large. If you need to know, the practice will provide you with the contact name(s) and address (es).

If you change your name and address, please let us know immediately. This is very important for any continuity of care that you may receive from or on behalf of your GPs.

Please do everything you can to keep your appointments, whether at the practice or a hospital, and inform the reception as soon as possible if you are unable to attend. An appointment is for one person only.

By not cancelling your appointment, you are depriving another patient of the chance to be treated sooner. Please be punctual as delays cause inconvenience to other patients and those providing the service. Inform the reception staff of your arrival.

It is our responsibility to decide whether, when and where you should be seen. To help us do this, reception staff will need to ask you some questions. These are designed to help and not to obstruct.

Please do not ask for a home visit unless the patient cannot be brought to the surgery. Give time if you need a home visit. State your name, the name of the patient if different, address at which the visit is to be made, the symptoms as you see them, and the contact phone number.

We provide cover for emergencies at all times. Please ring the practice and you will be directed accordingly. Your call will result in:

a. Advice, which may include waiting for the new surgery session

b. An urgent consultation at the surgery

c. An urgent consultation at an Out-of-Hours Centre

d. A home visit if medically required

e. Immediate referral to a hospital

Please do not call a GP out-of-hours unless it is an emergency which cannot wait until the next regular surgery session.

Please remember that everybody is entitled to some rest and relaxation after a hard day’s work.

If you need to telephone the practice, please keep pen & paper ready to note down details. If you are in any doubt, phone again.

We aspire at all times to improve services, and therefore, welcome any useful suggestions or feedback that you may have. We operate a complaints system, and if you are not happy with any service you have received from us, please let us know. If you have a complaint, ask for a complaints form from the reception and send it back in a sealed envelope addressed to the Practice Manager. You will be sent an acknowledgement slip within two working days and a detailed reply within two weeks.

You have the right to leave the list at any time and register yourself with another GP. We also have the right to remove you from our list at any time.

This is normally done when the patient/practice relationship has broken down and where the patient is seen as abusing out-of-hours services, not complying with advice given, or where he/she threatens or commits violence. All cases of threatened and actual violence are automatically reported to the police for action. Medical records are routinely returned to the Health Authority within two working days of the request. Urgent requests are dealt with the same day.

The practice values your comments and suggestions for improving the access and general quality of services available to all patients. You can pass your suggestions and comments to your GP or practice staff at the time of consultation or in writing.



 
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