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Novel Coronavirus (COVID-19) Alert

THE SURGERY IS CLOSED TO PATIENTS FOR REGULAR HEALTH CARE ON ACCOUNT OF THE CORONAVIRUS EPIDEMIC. YOU MUST NOT ENTER THE PREMISES UNLESS YOU HAVE BEEN INVITED TO DO SO. Please click on this link for further details.

Stay at home: guidance for households with possible coronavirus (COVID-19) infection

List of Medical Conditions on the High Risk to Coronavirus List

Further Guidance on Shielding the High Risk

The Govt. and the NHS  have put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. The current advice is for all those suspecting a COVID-19 infection to self-isolate and contact NHS 111 online in the first instance. 

ADVICE ON SELF-ISOLATION

How to protect Yourself

Are you eligible for an isolation note? Please click this link and find out more.

DO NOT GO TO YOUR GP SURGERY, COMMUNITY PHARMACY OR HOSPITAL. Go to NHS 111 online if possible as it is experiencing a very high volume of calls. Otherwise, call 111, stay indoors and avoid close contact with other people. NHS 111 online can be accessed from NHS 111 Online.

General Information on the Novel Coronavirus

Wuhan Novel Coronavirus - Information for the Public

List of Countries Affected by category

World Health Organisation: Guidance for the Public & Health Workers

If someone calls the NHS 111 they are assessed against a clinical pathway. If they are identified as a possible COVID-19 case, NHS 111 will not refer them to a GP or a pharmacist. For those assessed and found not to be a potential COVID-19 case, NHS 111 will handle their call as normal, which would include referring them to a GP, pharmacist or a dental Practice, based on patient need.

Coronavirus infection usually occurs through close contact with an infected person via cough, sneeze, hand contact or by touching contaminated surfaces if they do not wash their hands.

NHS Recommended hand washing technique

* always carry tissues with you and use them to catch your cough or sneeze Bin the tissue and wash your hands or use sanitiser gel.

* Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

* Avoid touching your eyes, nose and mouth with unwashed hands.

* Avoid close contact with people who are unwell.

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Please be advised that the `Minor Ailments Scheme' under which patients could receive acute treatment for a defined set of minor illnesses from a pharmacy where they were registered for the scheme WILL CEASE SERVICE FROM 1.4.2020. If you would like to know more, please read the leaflet below.

Over the Counter Leaflet : Easy to Read version

Over the Counter Leaflet : Normal size

Basic Information on Health Conditions


NHS New Out of Hours Arrangement from 1.10.2018

This new integrated out-of-hours service, starting at 11 AM on 1 October 2018, will be managed by the LAS (London Ambulance Service). ALL PATIENTS REQUIRING ACCESS TO THE OUT OF HOURS SERVICES WILL NEED TO RING 111. The old number, 020 8185 0545 is no longer in use. In effect, 111 will be the single point of telephone entry into urgent care services in the out of hours period (when the surgery is closed).

Appointments

We offer routine appointments for GPs within 48 hours and the nurse within 24. Medically urgent problems are dealt with the same day.

Please telephone 020 8985 1930 between 08:30 - 12:30 and 13:30 – 17:30 to make an appointment with a GP or nurse. We aim to provide such appointments within 48 hours. Do not make any other requests on this line. Appointments can be made only over the telephone unless you do not own one, in which case you may make an appointment in person between the times stated earlier. If you wish to speak to a GP or a Nurse, please ring the main line on 020 8985 1930 to request a telephone consultation.

Patients must register their name at the reception upon arrival. A maximum delay of ten minutes is acceptable, following which the patient will have to make another appointment. Sessions sometimes run late, as needs of patients vary, and we thank you for your patience.

On grounds of emergency, your turn may be superseded. Please extend your co-operation to the receptionists in such cases.

Cancellations

If you cannot attend an appointment for any reason please try to inform us at least an hour before the appointment so we may offer the slot to another person.

On-Line Appointments

This practice is now offering a limited amount of on-line appointments. To use this facility you would need register for this service. You will need to bring a valid Passport or Driving Licence to reception to confirm your identity.

Pre-Bookable Appointments

We have a limited amount of pre-bookable appointments, which can be booked up to four weeks in advance.

 
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