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Novel Coronavirus (COVID-19) Pandemic Advice & Guidance for Patients
Latest Set of Coronavirus Symptoms
New continuous cough OR fever OR loss of/ change in smell or taste. Everyone, including health and social care workers, should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste. The individual’s household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days, or longer if they still have symptoms other than cough or loss of sense of smell or taste.
Testing for Coronavirus
Testing is now open to any member of the public with COVID-19 symptoms by visiting nhs.uk/coronavirus or calling 119 to book a test.
Patients who do not have access to or cannot use the internet can call a dedicated phone line, which can be used to order a test if no other options are available. The Coronavirus Testing Call Centre can be contacted on 0300 303 2713 between the hours of 07.00 and 23.00. Around 98% of all Coronavirus test results are sent automatically to the individual within four days but for any that aren’t, the Call Centre can help individuals to follow up on their results. Patients should not be directed to request tests via NHS 111, as the service is not able to do this for them.
Stay at home: guidance for households with possible coronavirus (COVID-19) infection
List of Medical Conditions on the High Risk to Coronavirus List
Further Guidance on Shielding the High Risk
NHS guidelines translated into 32 languages by Doctors of the World
Number of coronavirus (COVID-19) cases and risk in the UK
NEW: Signhealth is providing a videos of summaries of key coronavirus guidance in BSL
Privacy Notice – COVID-19 and how we will use your data
Hackney Council Coronavirus Support line for vulnerable Adults: 020 8356 3111.
The Govt. and the NHS have put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. The current advice is for all those suspecting a COVID-19 infection to self-isolate and contact NHS 111 online in the first instance.
ADVICE ON SELF-ISOLATION
How to protect Yourself
Are you eligible for an isolation note? Please click this link and find out more.
Guidance for employers and businesses about COVID19
DO NOT GO TO YOUR GP SURGERY, COMMUNITY PHARMACY OR HOSPITAL. Go to NHS 111 online if possible as it is experiencing a very high volume of calls. Otherwise, call 111, stay indoors and avoid close contact with other people. NHS 111 online can be accessed from NHS 111 Online.
General Information on the Novel Coronavirus
Wuhan Novel Coronavirus - Information for the Public
List of Countries Affected by category
COVID Guidance in English
COVID Guidance in Turkish
World Health Organisation: Guidance for the Public & Health Workers
If someone calls the NHS 111 they are assessed against a clinical pathway. If they are identified as a possible COVID-19 case, NHS 111 will not refer them to a GP or a pharmacist. For those assessed and found not to be a potential COVID-19 case, NHS 111 will handle their call as normal, which would include referring them to a GP, pharmacist or a dental Practice, based on patient need.
Coronavirus infection usually occurs through close contact with an infected person via cough, sneeze, hand contact or by touching contaminated surfaces if they do not wash their hands.
NHS Recommended hand washing technique
* always carry tissues with you and use them to catch your cough or sneeze Bin the tissue and wash your hands or use sanitiser gel.
* Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
* Avoid touching your eyes, nose and mouth with unwashed hands.
* Avoid close contact with people who are unwell.
There are free services to support your mental health & wellbeing during the Coronavirus emergency. Core Arts can direct you to online support & activities to stay well & feel connected on 0203 941 3866 or firstname.lastname@example.org If you need urgent help call the 24 hour Crisis Helpline 0208 432 8020.
Please be advised that the `Minor Ailments Scheme' under which patients could receive acute treatment for a defined set of minor illnesses from a pharmacy where they were registered for the scheme WILL CEASE SERVICE FROM 1.4.2020. If you would like to know more, please read the leaflet below.
Over the Counter Leaflet : Easy to Read version
Over the Counter Leaflet : Normal size
Basic Information on Health Conditions
Changes to Prescribing Over the Counter (OTC) Medicines Poster
Changes to Over the Counter (OTC) Medications Leaflet
NHS New Out of Hours Arrangement from 1.10.2018
This new integrated out-of-hours service, starting at 11 AM on 1 October 2018, will be managed by the LAS (London Ambulance Service). ALL PATIENTS REQUIRING ACCESS TO THE OUT OF HOURS SERVICES WILL NEED TO RING 111. The old number, 020 8185 0545 is no longer in use. In effect, 111 will be the single point of telephone entry into urgent care services in the out of hours period (when the surgery is closed).