Configure Appointment Details

The Practice offers an online system of clinical consultation as well as administrative help for patients through an application called eConsult. All patients or their carers can use it to contact their practice which allows patients to submit their symptoms or requests to their own GP electronically as well as access NHS self-help information, signposts to services, and a symptom checker.

This service is only be for non-urgent health issues, with a turnaround time of 3-4 working days as well as making requests for reports, access to records and so on

Please be reminded that this is not a channel for jumping the queue to seeking advice or seeing a clinician at your GP Practice but an additional channel.

Urgent Appointment

Kingsmead Healthcare runs a duty doctor appointment system for when you have an urgent medical problem. The service is available between 8am to 6.30pm Monday – Friday (excluding bank holidays).

Click here for more information.

Routine Appointment

We offer routine appointments for GPs within 48 hours and the nurse within 24. Medically urgent problems are dealt with the same day.

Please telephone 020 8985 1930 between 8:30am to 12:30pm and 1:30pm to 6:30pm to make an appointment with a GP or nurse. We aim to provide such appointments within 48 hours. Do not make any other requests on this line. Appointments can be made only over the telephone unless you do not own one, in which case you may make an appointment in person between the times stated earlier. If you wish to speak to a GP or a nurse, please ring the main line on 020 8985 1930 to request a telephone consultation.

Patients must register their name at the reception upon arrival. A maximum delay of ten minutes is acceptable, following which the patient will have to make another appointment. Sessions sometimes run late, as needs of patients vary, and we thank you for your patience.

On grounds of emergency, your turn may be superseded. Please extend your co-operation to the receptionists in such cases.

Pre-Bookable Appointments

We have a limited amount of pre-bookable appointments, which can be booked up to four weeks in advance by calling 0208-985-1930.

On-Line Appointments

This practice is now offering a limited amount of on-line appointments. To use this facility you would need to register for this service. You will need to bring a valid Passport or Driving License to reception to confirm your identity.

Your appointment

However you choose to contact us we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

GP Extended Hours

The surgery provides extended consultations from 6.30pm to 8pm on Monday, Tuesday, Wednesday and Friday.  There is no extended hours on Thursday. These are strictly by appointment only, and not for emergencies. Please contact NHS 111 from 6.30pm onwards if you do not have an appointment.

Hackney GP Extended Access

Click here for information about early morning, evening and weekend appointments available.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please try to inform us ON 0208-985-1930 at least an hour before the appointment so we can offer the slot to another patient.  

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter (see below)
  • If you have any other access or communication needs

Home Visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am on 0208-985-1930.

Access to the Interpreter Services

You can access the use of an interpreter if you feel you cannot communicate well enough in English. Members of the Practice team can provide interpretation in Cantonese, Hindi, Urdu and Punjabi. If you feel comfortable, you can always bring a family member or friend to interpret for you. We also provide access to a telephone interpreter service during consultations. Please indicate this when booking your appointment or is being booked on your behalf.

If you are deaf and know how to use sign language,  we can organise access to one. However, please be advised that this service is in high and with very limited resources and so will require a few days' notice. 

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To access this service, you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Travel vaccinations

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice